If you forgot your password an email with a password reset link will be sent to you. Click on the link in that email and you will be taken to a page where you can then create a new password.
If you do not know your Global Crossing SMS user name it is typically First Name.Last Name
For example, if your name is John Doe the user name would be John.Doe
Enter your user name here. In most cases this will be your email address.